1. When Should I invite a user to Sign a Letter of Authority (LOA)?
Letter of Authority should be signed by an authorised person within your Organisation or your Client Organisation so that the electricity retailers can review and verify before forwarding the bills to Bill Concierge App or before they place a bid.
If you are not an authorised person to sign the LOA and however if you wish to manage the account on Bill concierge platform you may send an invite to the authorised person to sign the LOA.
2. What is a NMI and Where can I find it?
The National Metering Identifier (NMI) is usually a unique 10 or 11 digit number assigned to identify every electricity network connection point in Australia. The NMI to find out information about your electricity connection.
You can find the NMI on your electricity bill sent to you by your electricity retailer.
3. Why should I include NMI (or Account No.) & electricity retailer on my LOA?
The reason why you need to include NMI and electricity retailer on your LOA is because Bill concierge can send the LOA to correct retailer with specific NMIs that belong to you.