If you have trouble connecting your account to Bill concierge, you can troubleshoot the issue by following the instructions below

1. 1. Check if you have an active Xero account. You can test this by trying to log into your  Xero account by clicking here using your Xero credentials
   2. If you have an active Xero account, please check if you any of the Organisations you are trying to connect to Bill Concierge is already connected to a different account in Bill Concierge as below.
   3. If already connected you may have to go to respective account in Bill Concierge under “Setup > My Account>Xero Setup” and disconnect it and try to reconnect choosing the right account.