If you encounter the above error
- Please check if your Xero connection is active on Bill Concierge and make sure you have connected to the correct organisation. See below images for reference to check if there is an active connection or if there is anything missing in setup.
If connection is active please click on Setup button to enter into the setup screen to ensure that the following mapping is saved.
- Supplier on Bill concierge to Supplier on Xero
- Account Code mapping
- Tax Settings
- Publishing status
Note: most importantly please ensure to check if your settings have been saved or have you clicked on Save button once setup is complete.
2. If all your settings are saved on Bill Concierge app we need to ensure if the connection is also active on Xero for the Bill concierge by
- Logging into Xero
- Click on Settings
- In Setting page click on Connected Apps
- Check if Bill Concierge is in the list
If you are still encountering the same issue please contact us through email@example.com